Our 220g coffee bags are made from plants and are 100% commercially compostable and biodegradable!

The bag materials are not recyclable, so please dispose of them either in your kerbside food waste or garden waste bin.

We have done our very best to make our packing materials as eco-friendly as we can.

Our small mailers are are made from FSC certified recycled wood pulp and are both compostable and kerbside recyclable.

Larger orders are sent out in cardboard boxes made of FSC certified materials and sealed shut with paper packing tape.

For void filling, we use recycled kraft packing paper and for more fragile items that need additional protection in transit (typically glass and ceramic items), we will add recycled bubble-wrap. For larger spaces, we also like to use empty coffee sacks.

We will occasionally up-cycle packaging materials sent to us by other suppliers to ensure we're reusing everything that we can. If you receive any upcycled packaging materials with your order, we would encourage you to please try and reuse them yourself too.

Yes, please email shop@federalcafe.co.uk or use the online chat feature on the website.

We recommend letting our coffee rest for 5-7 days after the roast date to de-gas, and then using within 4 weeks for the very best results.

After this, things will still be super tasty for around 6 weeks but as a fresh, natural product the beans will begin to go stale over time.

You can absolutely still brew them safely after that date but they'll start to taste a bit less shiny so please aim to use everything within 12 months of the roast date.

We recommend storing all our coffees in an airtight container (like the resealable bags they come in) away from sunlight, heat, moisture, and strong odours to keep them at their best for as long as possible.

No, they do not. If you have allergies or dietary requirements that necessitate avoiding things like dairy, nuts, fruits etc then you do not need to worry.

The descriptors that we use for our coffees are just a way of communicating the things that we think each coffee tastes like. All of our coffees are 100% unadulterated and the flavours present are created by the type of coffee plant, where it's grown, how it's processed, and how it's roasted - no additions of other things, just 100% roasted coffee in the bags and nothing else :)

Our production facility is compliant with all HACCP and Environmental Health requirements relating to food safety and allergens. If you require more information, please get in touch at shop@federalcafe.co.uk

We process normal orders each morning at 07:30 to plan that day's roast list, everything we send out is roasted fresh to order so...

• If you place your order before 07:30 Monday to Friday then your order will be roasted, bagged, packed, and dispatched the same day.
• If you place your order after this cutoff time then then your order will be roasted, bagged, packed, and dispatched the next working day.

In any unfortunate cases of damage or mistakes please let us know what has gone wrong by sending a message to shop@federalcafe.co.uk quoting your order number (can be found in your order confirmation email) and a photograph of the damaged or incorrect item and we will get back to you with more information and a solution ASAP.

Your order becomes binding as soon as you have completed checkout. You as the buyer are responsible for checking that you are satisfied that all details of your order are correct and suitable for your requirements. This includes without limitation quantity, product type, grind variant, billing and shipping information, and aims of delivery service. These terms extend to subscription supply, you as the buyer are responsible for checking that you are satisfied that all details of your subscription are correct and suitable for your requirements prior to all scheduled charge dates. All coffee is roasted to order, sales are final and we are not able to accept returns on roasted coffee.

If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Where a consumer exercises his/her cancellation rights, the customer will be given a refund within 30 days of their cancellation. The cancellation period ends on the expiry of fourteen days, commencing on the day following the day on which you, the customer, receives the goods. Roasted coffee and custom orders are excluded from these terms. Goods must be returned in their original, unopened packaging. If you, the customer, choose to cancel your order without giving a reason, you can be asked to return the goods and pay for the cost of returning the goods. Ozonecoffee.co.uk reserve the right to cancel any order prior to dispatch. If we exercise this right we will provide a full refund without undue delay and not later than 14 days after the date at which we cancelled the order.

Espresso - Very fine, like powdered sugar - Espresso machines*, Turkish coffee etc

Fine Filter - Fine, similar to granulated sugar - Stovetop, Aeropress, Narrow Orea etc

Medium Filter - Medium, resembling coarse sand - V60, Kalita Wave, Chemex, Clever Dripper, Wide Orea, drip coffee maker etc

Coarse Filter - Coarse, similar to sea salt - Siphon, bulk brewers etc

French Press - Coarse, with larger chunky particles - Cafetiere/french press, cold brew, cowboy coffee etc

*Please note that some home espresso machines will struggle with a standard espresso grind due to the wide variety of machines on the market and the difference in spec when compared to commercial espresso machines. If you are unsure whether this applies to your personal home set-up please get in touch.

Please either send us a message at shop@federalcafe.co.uk as soon as you notice the error, quoting your order reference number, or reply to your order confirmation email, and we’ll do our best to help get it fixed!

Please note, we roast all our coffees to order Monday to Friday with same-day dispatch on orders placed before 0730. Because of this super quick turnaround, any amendments late in the day may not be possible, but if you notify us immediately after ordering then we will do our best :)

You as the buyer are responsible for checking that you are satisfied that all details of your order are correct and suitable for your requirements. This includes without limitation quantity, product type, grind variant, billing and shipping information, and aims of delivery service. These terms extend to subscription supply, you as the buyer are responsible for checking that you are satisfied that all details of your subscription are correct and suitable for your requirements prior to all scheduled charge dates. All coffee is roasted to order, sales are final and we are not able to accept returns on roasted coffee.

You should have received an email from Royal Mail, with a link to your order tracking. If not please contact us vis the live chat.

Something not looking quite right? If you are awaiting a delivery within the UK we ask that you allow 7 working days (Monday to Saturday, excluding bank holidays and strike days) for your parcel to arrive. If your parcel does not show up within this timeframe please let us know and we will investigate and arrange replacements if necessary. 

Unfortunately, we dont do click and collect at the moment, this is something we will be looking into soon.

You can skip scheduled instalments at any time via your account on the online shop.

You can update your payment information at any time via your account on the online shop. Here's how to do it:

1. Log into your account at and click on the Subscriptions link at the top of the page
2. On the main subscriptions page, click Address & Payment details tab on the right of the page
3. On your details page, click Manage payment methods to view your payment methods. This information applies to all subscriptions on your account
4. To edit your payment method click on the Edit button, this will open a pop-up explaining that payment information is updated via an email for security reasons. Click the Send edit payment link button to have an update email sent to your account email address
5. You'll receive an email with the subject line "Update your payment method for Ozone Coffee". Click the View payment information button in this email to be taken to a secure payment update page
6. Enter your new payment information in the form and click Update card to save